Tuesday, June 23, 2009

A Retail Liberation Broadcast

The nice weather apparently brought out the snarkiness in people today, and this has been boiling for a while. I actually got the idea for how to present this from a document about nurses that Meaghan's mum brought home, and I suppose it works well here.

A Note From Your Friendly Neighbourhood Service Employee

We, as retail and service employees, are an important cog to you getting your consumables. Yet, more often than not, this is not the way we are treated.
We've been yelled at, ordered around, and pulled in four directions at once. And then our manager asks us to do something on top of that.
We've opened stores early and closed stores late because you just had to grab "one thing".
Knowing the age of a child does not help us determine shoe size, movie preference, or favourite food.
We're asked to justify the decisions of employees at head offices that make 2, 3, and 4 times more money than us. We question those decisions as well, but it doesn't make any more product materialize.
We treat the customer as though they are "always right". They often aren't.
We pray that we work for a manager that will back us up in our decisions.
We work hard only to see outside hires given better positions.
If we don't get to bring our personal problems into work, you don't get to bring yours.
Spending a lot of money at one time does not entitle you to any sort of discount. Particularly if your discount would be better than our discount.
If you ask for our advice, at least do us a favour and listen to it You don't have to take it, but at least have the courtesy to listen to what we have to say.
Yes, we are busy. We are sometimes forced to wait on three, four, or five customers at a time - we can not be everywhere at once, and we cannot act as a personal shopper.
Our weekends are taken a day at a time, and we've learned to make the most of a Wednesday.
We can't make product appear from other stores - we can tell you where they are, how to get there, what to ask for, and how much it will cost, you can at least do the driving.
Don't act shocked that we're open on a major holiday - you're in the store too.
Also, don't act shocked that we're not open on a major holiday - it's a HOLIDAY.
If we ask for a phone number when selling you something, don't give us a hard time. If you have a credit card, bank account, insurance, cell phone, home phone, internet, or TV Guide, they all have a lot more information than we can glean from your phone number.
Many of us went to school/are going to school for something other than what we're doing; don't treat us like idiots.
Luckily, we've been provided with uniforms or nametags that identify us as employees - you can approach us if you need help, and if you don't, don't give us attitude that we didn't fall over ourselves to serve you.
But even with all of this, all it takes at the end of the day to make us smile is a thank you, some acknowledgement that we've made your day a little better. 99.9% of the time, we like our jobs, and customers are a large part of that enjoyment. We're there to help, but we're not there to be servants.


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